FAQ

I can't process my order, please help!

Yes, help we will.  If for some reason, you experience technical error during check-out, please ring us at 93366 966 or email us at qinong@medalsnbibs.com.  We will guide you through the process.

 

I am ordering from Singapore, how will you post this to me?

Due to the item's weight and size, we will do a registered post to you.  

It is chargeable at $8.90 nett per item

 

Can I choose to pick it up myself?

Yes, you may.  We welcome you to pick up your order from our business address.  But you must indicate pick up date and time during check out. 

 

Do you arrange for delivery for bulk orders?

For orders more than 10 pieces, we will arrange a single point delivery free of charge.

 

Do you ship International?

Yes, we do.  Please write to us about shipping rates if your country is not included in our shipping chart.

 

I am ordering from Singapore, when can I expect my order to arrive?

For "Ready Stock" - Upon confirmation of your payment, you can expect to receive your order within 3-7 business days.

For "cut to order Stock" - Upon confirmation of your payment, you can expect to receive your order within 7-14 business days.

 

I am ordering from outside of Singapore, when can I expect my order to arrive?

 

For "Ready Stock" - Upon confirmation of your payment, you can expect to receive your order within 7-14 business days.

 For "cut to order Stock" - Upon confirmation of your payment, you can expect to receive your order within 7-21 business days.

 

Can I return the order if I am not satisfied?

Yes, we do allow a 7 days return and refund.  But the item must be returned to us in the original state that you have received them.

 

How many medals can my holders hold?

For every sizes, we have suggested a guide on the number of medals the hangers can hold.  However, this is very subjective as some prefer to overlap the ribbons whilst others prefer to hang the medals neatly side by side.

 

How do I care for my hanger?

Caring for you hanger is simple and takes minimal effort.  To wipe off dust so that it looks shiny again, just use a soft cloth and spray some water on it to wipe the dust off.

 

As the material of the hanger is stainless steel, it is unavoidable that it may get some surface scratch over a period of time.  These surface scratches more often than not, do not show at all.  The one to get rid of these surface scratches is to use a scotch brite and gently scrub it horizontally until the surface scratch is even out.

 

 

Can I track my order?

Yes, you will be emailed your tracking details.

 

Do you sponsor sports events?

We are constantly looking for opportunities to collaborate with all sports enthusiasts and body.  We welcome all enquiry.

 

My questions are no answered here!

Fret not, feel free to drop us a line at qinong@medalsnbibs.com and we will get back to you as soon as we can.

 

 

 

 

 

 

 

 

 

 

 

 

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